Welcome to the Praana Spa website. By accessing or using our website or services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
Use of the Website
Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use our website or book spa services.
Account: You may need to create an account or provide contact details for booking purposes. You are responsible for ensuring that the information you provide is accurate and up-to-date.
Prohibited Activities: You agree not to use the website for any unlawful purposes or any activities prohibited by these terms, including but not limited to unauthorized access, spamming, or interfering with the website's operations.
Booking and Payments
Booking Acceptance: All bookings are subject to availability. We reserve the right to refuse or cancel any booking for any reason.
Pricing: Prices for our services are subject to change without notice. The price at the time of booking is the final price unless promotional offers apply.
Payment: We accept various payment methods, including cash, credit/debit cards, and digital wallets. By making a booking, you represent and warrant that you are authorized to use the chosen payment method.
Spa Services
Service Accuracy: We strive to ensure that all descriptions of our spa services are accurate. However, slight variations may occur in actual services delivered.
Health Conditions: You are required to inform us of any pre-existing medical conditions or allergies before availing of any spa services. This ensures that we can provide you with safe and appropriate treatments.
Cancellations and Refunds
Cancellations:
You may cancel your booking at least 24 hours before the scheduled appointment without incurring a cancellation fee.
Cancellations made less than 24 hours prior to the appointment may incur a fee.
Refunds: Refunds will be processed only for cancellations made in accordance with our cancellation policy. Refunds will be credited using the original payment method within a reasonable time.
Gift Vouchers
Gift vouchers issued by Praana Spa are non-refundable and must be redeemed before their expiration date.
Vouchers cannot be exchanged for cash and may not be combined with other promotional offers unless otherwise specified.
Intellectual Property
Ownership: All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Praana Spa or its licensors and is protected by intellectual property laws.
Use: You may not use, reproduce, distribute, or create derivative works from any content on this website without express written permission from Praana Spa.
Limitation of Liability
To the fullest extent permitted by law, Praana Spa shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Trivandrum, India.
Changes to These Terms
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website or services after any changes signifies your acceptance of the updated terms.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at: