At Praana Spa, we strive to provide you with the best service, whether you’re visiting us in person or shopping from the comfort of your home. Below is our shipping and delivery policy to ensure a smooth experience for your online orders:
Shipping Options
We offer the following shipping options for your convenience:
Standard Shipping: Estimated delivery within 5-7 business days.
Expedited Shipping: Estimated delivery within 2-3 business days.
Overnight Shipping: Guaranteed delivery by the next business day if the order is placed before 12 PM.
Shipping costs are calculated based on the size, weight, and destination of your order. You will see the shipping costs at checkout before confirming your purchase.
Processing Time
Orders are processed Monday through Friday, excluding holidays.
Please allow 1-2 business days for order processing. Expedited and overnight orders will be prioritized.
Orders placed after 12 PM on Friday or during the weekend will begin processing on the next business day.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your package’s progress.
Shipping Issues
Delayed Shipments: While we work with reliable carriers, delays may occur due to weather, holidays, or other circumstances beyond our control. We appreciate your patience in these situations.
Lost or Damaged Items: If your package is lost or arrives damaged, please contact us within 7 days of delivery for assistance.
Returns & Exchanges
If you are unsatisfied with your purchase, please refer to our Return Policy for guidance on initiating a return or exchange.