Cancellation and Refund Policy
Praana Spa Cancellation & Refund Policy
We understand that plans can change. To keep slots fair for every guest, please note our policy:
Advance Payment
An advance payment is required to confirm your booking. The advance amount is non-refundable.
Rescheduling
You can reschedule your appointment free of charge if you let us know at least 12 hours before your booked time. Your advance will be carried over to the new date and time.
Cancellations and No-Shows
Cancellations are not refunded. Rescheduling requests made less than 12 hours before the appointment, and no-shows, are treated as a cancellation and the advance amount will be forfeited.
Group Bookings and Packages
The same rules apply to group bookings and spa packages: the advance is non-refundable, and the booking can be rescheduled if you inform us at least 12 hours before the appointment.
Late Arrivals
Please arrive 20 minutes before your appointment. Late arrivals may result in a shortened session to accommodate other guests, with the full service fee still applicable.
Refunds
Refunds are only issued if Praana Spa has to cancel your appointment. In that case, the amount will be processed within 5–7 working days to your original payment method.
Thank you for your understanding. For any questions or to reschedule, please contact us on WhatsApp or call +91 80750 49799 (Varkala) or +91 95622 91396 (Trivandrum).
Praana Spa Cancellation & Refund Policy
We understand that plans can change. To keep slots fair for every guest, please note our policy:
Advance Payment
An advance payment is required to confirm your booking. The advance amount is non-refundable.
Rescheduling
You can reschedule your appointment free of charge if you let us know at least 12 hours before your booked time. Your advance will be carried over to the new date and time.
Cancellations and No-Shows
Cancellations are not refunded. Rescheduling requests made less than 12 hours before the appointment, and no-shows, are treated as a cancellation and the advance amount will be forfeited.
Group Bookings and Packages
The same rules apply to group bookings and spa packages: the advance is non-refundable, and the booking can be rescheduled if you inform us at least 12 hours before the appointment.
Late Arrivals
Please arrive 20 minutes before your appointment. Late arrivals may result in a shortened session to accommodate other guests, with the full service fee still applicable.
Refunds
Refunds are only issued if Praana Spa has to cancel your appointment. In that case, the amount will be processed within 5–7 working days to your original payment method.
Thank you for your understanding. For any questions or to reschedule, please contact us on WhatsApp or call +91 80750 49799 (Varkala) or +91 95622 91396 (Trivandrum).